Silent Partners - Privacy Statement

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SilentPartners.com Privacy Statement
This document was last updated March 2, 2003.

Silent Partners is committed to protecting your privacy. We take the issue of privacy and security very seriously, and we always make every effort to protect any information we collect, regardless of the purpose for its collection. You can visit most pages on our site without giving us any information about yourself. But sometimes we do need information to provide services that you request, and this privacy statement explains data collection and use in those situations. This privacy statement only applies to SilentPartners.com, and therefore it does not apply to other online or offline Silent Partners sites, products, solutions or services. These other online or offline sites, services, solutions, or products, provided by Silent Partners, will contain their own respective privacy statements. Please read the complete SilentPartners.com privacy statement.

Collection of your Personal Information
We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you are contacting Silent Partners for information, joining a limited-access client site or resource, registering for e-mail newsletters, joining an online chat or newsgroup community, signing up for an event/meeting sponsored, hosted, or organized by Silent Partners, or when purchasing and/or registering Silent Partners services or products. Personal information collected by SilentPartners.com often is limited to e-mail address, language, country or location, but may include other information when needed to provide a service you requested.

For example: If you choose a service or transaction that requires payment, such as making a purchase from our Web site, we will request personal information necessary for billing and/or shipping, such as: name, address, telephone number, and credit card number.

When you purchase and install a new solution, we may ask you to register your purchase electronically. We keep this registration information on file with any information you've already given us on previous visits to our Web site.

SilentPartners.com also collects certain information about your computer hardware and software. This information may include: your IP address, browser type, operating system, domain name, access times and referring Web site addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of SilentPartners.com.

SilentPartners.com also collects information about which pages our customers visit within SilentPartners.com. This site visitation data is identified only by a unique ID number, and it is never linked with personal information unless a user consents as described below.

SilentPartners.com uses a secure encrypted registration and authentication process for our clients. When you sign in to protected areas of this site, you will be asked to provide your user name and a password to sign you in. In some cases, your e-mail address will be required. This same sign-in allows you to access many other Silent Partners services.

Use of your Personal Information
We use your personal information for the following purposes:

To ensure our site is relevant to your needs.
To deliver services, such as newsletters, events, or software, that you request or purchase.
To help us create and publish content most relevant to you.
To alert you to product upgrades, special events, updated information and other new services from Silent Partners, if you so request.
To allow you access to limited-entry areas of our site as appropriate.

We will merge site-visitation data with anonymous demographic information for research purposes, and we may use this information in aggregate to provide more relevant content. In some limited-entry sections of SilentPartners.com, with your approval, we will combine site-visitation data with your personal information in order to provide you with personalized content. If you decline permission, we will not provide you the personalized service and won’t merge your personal information with site-visitation data.

We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.

Silent Partners may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Silent Partners or the site; (b) protect and defend the rights or property of Silent Partners and its family of Web sites, or (c) act in urgent circumstances to protect the personal safety of Silent Partners employees, users of Silent Partners products or services, or members of the public.

Your information may be stored and processed in the United States or any other country in which Silent Partners or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. Silent Partners abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

Control of your Personal Information
When you register, or otherwise give us personal information, SilentPartners.com will not share that information with third parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes stated above.

Registering also allows you to tell us how or whether you want SilentPartners.com to communicate with you. After registering, go to the Profile Center and establish your preferences in the Contact Options sections. There, you can decide what information you want to receive and how you want to receive it. Or you can tell us not to contact you by removing check marks from the contact option boxes. If you purchase software or services through Shop.SilentPartners.com, and do not want to receive such information, do not check the box on the "Check-out" page (or on other pages where personal information is collected) which says: Yes, I would like to receive other offers through shop.SilentPartners.com.

SilentPartners.com may send out periodic e-mails informing you of technical service or security issues related to a product or service you requested, or confirming you requested a product or service. These are considered an essential part of the service you have chosen. If you do not wish to receive such correspondences, you will need to inform us of this decision. However, doing so may in some cases prevent Silent Partners from providing you the optimal level of service we deliver to our customers.

Access to your Personal Information
We will provide you with the means to ensure that your personal information is correct and current.

If you register for a SilentPartners.com limited-entry area or subscribe to a newsletter or service, you can review and edit your personal information at the Profile Center. You will be asked to enter your user name and password before viewing your personal information.

At the Profile Center you can:

View and edit personal information you have already given us at SilentPartners.com.
Tell us whether you want SilentPartners.com to send you information relevant to you.
Subscribe, or cancel subscriptions, to newsletters about our services and products.

Some services offered on SilentPartners.com may collect information that is not accessible via the Profile Center. However, in such cases, you can access your personal information by contacting Silent Partners as described at the bottom of this statement, or through alternative means of access described by the service.

Security of your Personal Information
SilentPartners.com is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. For example, we store the personal information you provide in computer servers with limited access that are located in a controlled facility. When we transmit sensitive information (such as a credit card number) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Protection of Children's Personal Information
SilentPartners.com is a general audience site and does not knowingly collect any personal information from children.

Use of Cookies
When someone visits the site, a cookie may be placed on the customer's machine (if the customer accepts cookies) or is read if the customer has visited the site previously. One use of cookies is to assist in directing the visitor to the appropriate content

We also use cookies to collect information on which client links are clicked by customers. This information is used to ensure we are sending information customers want to read. It is collected in aggregate form and never linked with your personal information.

Silent Partners also uses cookies in connection with the use of your Client account on the SilentPartners.com Web site, to deliver content relevant to our clients.

If you choose to not have your browser accept cookies from the SilentPartners.com Web site, you will be able to view the text on the screens, however you may not experience a personalized visit.

Questions about cookies? Read more.

Enforcement of this Privacy Statement
If you have questions regarding this statement, you should first contact SilentPartners.com by e-mail. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe at their Web site, http://www.truste.org/users/users_watchdog.asp. TRUSTe will serve as a liaison with SilentPartners.com to resolve your concerns.

Changes to this Statement
SilentPartners.com will occasionally update this privacy statement. When we do, we will also revise the "last updated" date at the top and bottom of the privacy statement. For material changes to this statement, SilentPartners.com will alert you by placing prominent notice at the top of the privacy statement.

Contact Information
Silent Partners welcomes your comments regarding this privacy statement, please contact us by e-mail, or postal mail.

SilentPartners.com Privacy
Silent Partners, Inc.
8727 Shoal Creek Blvd.
Austin, Texas 78757

Last Updated: 12/7/2004 3:29:29 PM

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